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Remote support

For most issues we can fix things without a visit. When you contact us, a technician connects to your computer remotely, with your permission, and works on it while you watch. Computers under a Datatech support agreement are also monitored automatically, so many problems are spotted before you notice them.

Start a remote session

Before you call

• Restart the computer and check cables and power
• Note the exact error, or take a screenshot
• Have your name, company and computer name ready