Datatech takes care of your day-to-day IT so you can focus on your business. A predictable monthly fee replaces surprise repair bills, and a team of administrators means support continues when one person is ill or on vacation.
| Priority | When it applies | Response |
|---|---|---|
| Emergency | All users on a site unable to work | 1 hour |
| Urgent | One user unable to work, or everyone greatly inconvenienced | 4 hours |
| High | One user unable to do a single function | 1 day |
| Normal | Questions and issues that don't stop anyone working | 3 days |
Support hours are Monday to Friday, 8:00 to 12:00 and 13:30 to 17:30. Internet outages are handled as urgent, since the fix lies with your provider. "Response" means we start diagnosis and come back with what the issue is, who owns it on both sides, the next steps, and when to expect a fix.
We review your systems, propose a plan sized to your business, sign an agreement of one or two years, and report back to you regularly.
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