{"id":24,"date":"2026-10-25T11:35:21","date_gmt":"2026-10-25T15:35:21","guid":{"rendered":"https:\/\/datatechnv.com\/wp\/?page_id=24"},"modified":"2026-11-02T12:08:31","modified_gmt":"2026-11-02T16:08:31","slug":"managed-services","status":"publish","type":"page","link":"https:\/\/datatechnv.com\/wp\/managed-services\/","title":{"rendered":"Managed Services"},"content":{"rendered":"<style>.dh-note{color:#5F656C}<\/style><div class=\"dh-page\"><section class=\"dh-top2\"><div class=\"dh-in\"><h1>IT support with a fixed monthly fee and <em>a clear service level<\/em><\/h1><p>Datatech takes care of your day-to-day IT so you can focus on your business. A predictable monthly fee replaces surprise repair bills, and a team of administrators means support continues when one person is ill or on vacation.<\/p><\/div><\/section><section class=\"dh-s\"><div class=\"dh-in\"><div class=\"dh-two\"><div><h2>What's included<\/h2><ul class=\"dh-list\"><li>Helpdesk with remote and on-site support<\/li><li>Automated monitoring of servers, computers and network devices, with alerts to our team<\/li><li>Managed Wi-Fi for UniFi networks<\/li><li>Patch and update management<\/li><li>Remote support on managed devices, with your permission<\/li><li>Server and system administration<\/li><li>Backup with monitoring<\/li><li>Basic administration: new users and password resets<\/li><li>Application and first-line hardware support<\/li><li>VoIP, CCTV and access control support<\/li><li>Structured cabling and minor installations<\/li><li>Asset management, licensing and vendor advice<\/li><li>IT audits, documentation and regular reports<\/li><\/ul><\/div><div><img decoding=\"async\" class=\"dh-img\" src=\"https:\/\/datatechnv.com\/wp\/wp-content\/uploads\/2026\/10\/datatech-managed-services.png\" alt=\"Managed IT services\"><\/div><\/div><\/div><\/section><section class=\"dh-s dh-alt\"><div class=\"dh-in\"><h2>Response times<\/h2><table style=\"width:100%;border-collapse:collapse;background:#fff\"><tr style=\"background:#262B31;color:#fff\"><th style=\"text-align:left;padding:12px\">Priority<\/th><th style=\"text-align:left;padding:12px\">When it applies<\/th><th style=\"text-align:left;padding:12px\">Response<\/th><\/tr><tr><td style=\"padding:12px;border-bottom:1px solid #e5e7eb\"><strong>Emergency<\/strong><\/td><td style=\"padding:12px;border-bottom:1px solid #e5e7eb\">All users on a site unable to work<\/td><td style=\"padding:12px;border-bottom:1px solid #e5e7eb\">1 hour<\/td><\/tr><tr><td style=\"padding:12px;border-bottom:1px solid #e5e7eb\"><strong>Urgent<\/strong><\/td><td style=\"padding:12px;border-bottom:1px solid #e5e7eb\">One user unable to work, or everyone greatly inconvenienced<\/td><td style=\"padding:12px;border-bottom:1px solid #e5e7eb\">4 hours<\/td><\/tr><tr><td style=\"padding:12px;border-bottom:1px solid #e5e7eb\"><strong>High<\/strong><\/td><td style=\"padding:12px;border-bottom:1px solid #e5e7eb\">One user unable to do a single function<\/td><td style=\"padding:12px;border-bottom:1px solid #e5e7eb\">1 day<\/td><\/tr><tr><td style=\"padding:12px\"><strong>Normal<\/strong><\/td><td style=\"padding:12px\">Questions and issues that don't stop anyone working<\/td><td style=\"padding:12px\">3 days<\/td><\/tr><\/table><p class=\"dh-note\">Support hours are Monday to Friday, 8:00 to 12:00 and 13:30 to 17:30. Internet outages are handled as urgent, since the fix lies with your provider. \"Response\" means we start diagnosis and come back with what the issue is, who owns it on both sides, the next steps, and when to expect a fix.<\/p><\/div><\/section><section class=\"dh-s\"><div class=\"dh-in\"><h2>How it works<\/h2><p>We review your systems, propose a plan sized to your business, sign an agreement of one or two years, and report back to you regularly.<\/p><a class=\"dh-btn\" href=\"\/wp\/contact\/\">Get a proposal for your business<\/a> <a class=\"dh-btn dh-out\" href=\"\/wp\/support\/\">Existing customer? Open a ticket<\/a><\/div><\/section><\/div>","protected":false},"excerpt":{"rendered":"<p>IT support with a fixed monthly fee and a clear service level Datatech takes care of your day-to-day IT so you can focus on your business. A predictable monthly fee replaces surprise repair bills, and a team of administrators means support continues when one person is ill or on vacation. What's included Helpdesk with remote [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-24","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/datatechnv.com\/wp\/wp-json\/wp\/v2\/pages\/24","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/datatechnv.com\/wp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/datatechnv.com\/wp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/datatechnv.com\/wp\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/datatechnv.com\/wp\/wp-json\/wp\/v2\/comments?post=24"}],"version-history":[{"count":3,"href":"https:\/\/datatechnv.com\/wp\/wp-json\/wp\/v2\/pages\/24\/revisions"}],"predecessor-version":[{"id":176,"href":"https:\/\/datatechnv.com\/wp\/wp-json\/wp\/v2\/pages\/24\/revisions\/176"}],"wp:attachment":[{"href":"https:\/\/datatechnv.com\/wp\/wp-json\/wp\/v2\/media?parent=24"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}